Customer Service
After-Sales Service
Contact email: yuexin-service@prime-rel.com
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Service TenetWe prioritize customer needs and quickly respond to market changes. Through continuous R&D, we deliver cost - effective power device testing and solutions globally. -
Customized ServicesWe tailor equipment maintenance contracts to meet individual customer needs, helping industry clients reduce device application costs and boost productivity. -
Technical SupportWe offer free technical training. During the warranty period, we guarantee a 2 - hour response to any equipment - related quality issues. We'll troubleshoot remotely and, if necessary, have technicians on - site within 48 hours to resolve issues within 72 hours.
Service Networks
For your convenience, we have after-sales service centers in:
Online message
We're committed to providing rapid, professional technical and after-sales services to ensure business continuity and customer satisfaction.
If you have any questions about our products, solutions, or business cooperation, or need pre-sales or after-sales support, please fill out the form below to contact us. We'll respond promptly. Thank you for your attention!
